We have an old building built for the old sense of a library. The main reference desk, circulation desk, and reading room are all on the second floor. When I came to the university two years ago there was already a working group in place looking at the viability of moving reference to the first floor intersection of the main hallways.
We’re hoping to open the forthcoming spring semester staffing that desk. We’ve long used Desktracker for recording one-on-one interactions, but we’re really only now starting to consider UX assessment…I mean classes don’t start until mid-January. Plenty of time, right?