We're trying a love letter/break-up letter experiment this week, encouraging Library users to tell the Library how they really feel this week of Valentine's Day. It was somewhat spur-of-the-moment so it might not get a great deal of response, but next year we will start promoting it earlier. This is the example love letter we provided as part of the marketing to users.

We're trying a love letter/break-up letter experiment this week, encouraging Library users to tell the Library how they really feel this week of Valentine's Day. It was somewhat spur-of-the-moment so it might not get a great deal of response, but next year we will start promoting it earlier. This is the example break-up letter we provided as part of the marketing to users.

A UX maturity model by Coral Sheldon-Hess (source: http://www.sheldon-hess.org/coral/2013/07/ux-consideration-cmmi). It might help you track progress in embedding UX at your library.

I haven't seen bullseye maps used before but we found it helpful when specifically discussing spatial use, service adjacency, and patron visibility.  

This matrix shows the transition from quantitative data to qualitative data against a matrix of the size of your participation pool and the width/narrowness of study focus.